Refund Policy



Physical Products
You have the right to return Physical Products you have ordered by contacting within 14 days from the delivery of the Product(s).

Please include the following information in Your message when You contact Order Support:

Order number
Names and amounts of the Products that should be returned


Digital Products 
Several types of goods are exempt from being returned:
In-game services. Due to the nature of this product, it is impossible for Guapci to remove the in-game service from your game account.
Due to the nature of this product, it is impossible to guarantee the account has not been used or the service has been used.




Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.

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